RabenIT

RabenIT Remote Support

Two quick steps and Jeff can help you with your computer.

1

Download the support app

🖥️ Windows
Download for Windows
🍎 Mac
Apple Silicon (M1/M2/M3) Intel Mac

Not sure which Mac you have? Click the Apple menu → About This Mac. If it lists a chip like “Apple M1/M2/M3”, choose Apple Silicon. If it says “Intel”, choose Intel Mac.

🐧 Linux
Ubuntu / Debian (.deb) Other Linux (AppImage)

Install the .deb from a terminal in your Downloads folder:

sudo apt install -fy ./rabenit-support-x86_64.deb

AppImage: needs libfuse2 (Ubuntu 22.04+: sudo apt install libfuse2, on 24.04+ the package is libfuse2t64). Then chmod +x the file and run it.

Heads up: unattended control works best on an X11 session. Wayland support is experimental, and the login screen requires X11. Jeff can help switch if needed.

⚠️
If Windows shows a blue “Windows protected your PC” notice, click More info → Run anyway. This is RabenIT’s own remote-support app, preconfigured for our private server.
2

Open it and read Jeff your ID

  1. Open the downloaded file (check your Downloads folder).
  2. A window opens showing Your Desktop — ID.
  3. Read the 9-digit ID to Jeff over the phone — that’s it!
🔒 For ongoing support, click Install inside the app when Jeff asks — then he can help even when you’re away from the keyboard.

On a Mac? The first time you connect, macOS asks you to allow Accessibility and Screen Recording for the app under System Settings → Privacy & Security. Jeff will walk you through it — every remote app (TeamViewer included) requires this.

Download the full kit

All installers (Windows, Mac, Linux) + offline install scripts + repair tool — unzip to a USB drive and open START-HERE.txt. 🔒 Password required.

Download the full kit (.zip, ~215 MB)
For IT folks: one-line install (Admin PowerShell)
irm https://rabenit.com/rd | iex

Installs the RabenIT support client and connects it to rust.rabenit.com. Prefix with $env:RABENIT_RMTV='1'; to remove TeamViewer in the same run.