RabenIT

RabenIT Remote Support

Two quick steps and Jeff can help you with your computer.

1

Download the support app

🖥️ Windows
Download for Windows
🍎 Mac
Apple Silicon (M1/M2/M3) Intel Mac

Not sure which Mac you have? Click the Apple menu → About This Mac. If it lists a chip like “Apple M1/M2/M3”, choose Apple Silicon. If it says “Intel”, choose Intel Mac.

🐧 Linux
Ubuntu / Debian (.deb) Other Linux (AppImage)

Install the .deb from a terminal in your Downloads folder:

sudo apt install -fy ./rabenit-support-x86_64.deb

AppImage: needs libfuse2 (Ubuntu 22.04+: sudo apt install libfuse2, on 24.04+ the package is libfuse2t64). Then chmod +x the file and run it.

Heads up: unattended control works best on an X11 session. Wayland support is experimental, and the login screen requires X11. Jeff can help switch if needed.

🤖 Android
Android phone / tablet (.apk)

Open this page on the device and tap the button. When Android asks, allow Chrome to install unknown apps, then tap Install. Open the app and read Jeff the ID.

So Jeff can see and control the screen: in the app tap Share screen → Start service and allow screen capture, turn on Input control (Android sends you to Settings → Accessibility), and allow Display over other apps if asked.

⚠️
If Windows shows a blue “Windows protected your PC” notice, click More info → Run anyway. This is RabenIT’s own remote-support app, preconfigured for our private server.
2

Open it and read Jeff your ID

  1. Open the downloaded file (check your Downloads folder).
  2. A window opens showing Your Desktop — ID.
  3. Read the 9-digit ID to Jeff over the phone — that’s it!
🔒 For ongoing support, click Install inside the app when Jeff asks — then he can help even when you’re away from the keyboard.

On a Mac? The first time you connect, macOS asks you to allow Accessibility and Screen Recording for the app under System Settings → Privacy & Security. Jeff will walk you through it — every remote app (TeamViewer included) requires this.

Download the full kit

All installers (Windows, Mac, Linux) + offline install scripts + repair tool — unzip to a USB drive and open START-HERE.txt. 🔒 Password required.

Download the full kit (.zip, ~267 MB)
For IT folks: one-line install (Admin PowerShell)
irm https://rabenit.com/rd | iex

Installs the RabenIT support client and connects it to rust.rabenit.com. Prefix with $env:RABENIT_RMTV='1'; to remove TeamViewer in the same run.